PowerPay is committed to helping you to control
and prevent fraud. With the growth of e-commerce
and the rise of identify theft, fraud prevention
has never been as critical. It is not just e-commerce
and mail order transactions that require extra
diligence. Face to face transactions are also subject
to continuing fraud attempts.
Scam artists are more savvy than ever before and understand the latest security
features that Visa and MasterCard are creating to control this problem. Merchants
must be alert and take extra precautions wherever possible, because they are
financially responsible for fraudulent transactions, including those approved
by the bank that issues the consumer’s credit card.
Through the accompanying documents and links, we hope to provide the basic information
you will need to help prevent fraud from occurring in your business.
Return the card to customer
and ask for another Visa card.
Call or Call
Center
Call your voice authorization
center and tell the operator that you have
a "Call" or "Call Center" response.
Follow the operator instructions.
Note: In most cases, a "Call" or "Call
Center" message just means the card
Issuer needs some additional information
before the transaction can be approved.
Pick Up
Keep the card if you can
do so peacefully.
No Match
Swipe the card and re-key
the last four digits. If "no match" response
appears again, keep the card if you can do
so peacefully. Request a Code 10 authorization.
Chargeback
As a general rule, cardholders have the right to
dispute any transaction processed on a Visa/MasterCard.
These disputes are called chargebacks, and are
governed by a series of rules set forth by these
entities. In the chargeback process, the burden
of proof lies with the merchant. The merchant will
be given the opportunity to provide supporting
documentation to prove the legitimacy of the transaction.
If the merchant is successful, the transaction
is credited back to his account. If the merchant
is unsuccessful, or does not respond in a timely
fashion, they will be financial responsible for
returning funds to the consumer who filed the dispute.
Summary of Chargeback Process
When a chargeback is initiated, the Issuer gives
the cardholder provisional credit. In turn, the
Issuer sends a request to the merchant's Acquiring
Bank. The Issuing Bank is often required to submit
the documents that support the customer’s
dispute. To facilitate the handling of the dispute,
we use an “auto-resolve” database that
automatically places the chargeback in a pending
status, waiting for the Issuing Bank documents
to arrive. The system will auto-resolve the case
in the event the bank documents do not arrive and
will send the chargeback back to the Issuer. When
the bank documents are received, the system may
place the case in a queue for a chargeback operator
to process, or automatically debit the merchant
and generate the chargeback letter.
The chargeback letter gives the merchant about
8-10 days to respond. No second warning is sent
in absence of a response. At times, the request
comes in at a later time. It is IMPORTANT that
the merchant always checks the “Respond
by” date on top of the communication
letter to insure that the response is sent on time.
A case number is assigned to each
disputed item. The merchant must attach the correct
case number to each page of the rebuttal paperwork.
Cardholders may dispute a charge for various reasons
(i.e. “Non-Authorization”, “Merchandise
not received”), and often attach a letter
of explanation to the output package. Merchant’s
rebuttal must address each one of the customer’s
complaints. A rebuttal letter containing the merchant’s
point of view should always accompany the paperwork.
As a default, we send the letters to the business
address indicated by the merchant. Once the rebuttal
paperwork is received by the chargeback department,
the case is reviewed and, if applicable, it is
reversed back to the Issuer. A credit to the merchant
for the transaction amount will be granted in that
instance. In the event the documents do not provide
a valid reason to reverse the dispute, the Chargeback
Department will try to contact the merchant for
more information.
Chargeback fees will apply on each disputed item.
Fees are debited as follows:
MO/TO
- Internet accounts: fees are
debited immediately when
the chargeback is initiated by the Issuing
Bank.
Retail accounts:
fees are charged when the chargeback is
in the working stage at EVO, and the merchant
is given the time to respond. In the event
the chargeback comes in, but it is immediately
reversed back to the Issuer with no request
of documentation on the merchant’s
side, no charge will apply.
Chargeback Cycle
Visa
First Chargeback initiated by IssuerRepresentment
(rebuttal) initiated by AcquirerIf there is no
resolution, the Issuer can request the Pre-Arbitration/Arbitration
MasterCard
First Chargeback initiated by IssuerRepresentment
(rebuttal) initiated by AcquirerSecond Chargeback
initiated by IssuerPre-Arbitration/Arbitration
can be initiated by Acquirer.
Note: Documentation for rebuttals
needs to arrive within 10 days for Visa and 8 days
for MasterCard. The “respond by” date
is specified on top of the merchant letter. The
merchant must respond prior to
that date.
Summary of Retrieval Process
Often the first step in the chargeback process
is a request made by the Issuing Bank for the transaction
information document (TID), or receipt.
This request is called retrieval. The Acquirer
is obligated to fulfill this request by providing
a copy of the transaction receipt. Alternatively
the merchant should respond to the Issuer explaining
the reason he cannot honor the request. A retrieval
request can simply be a request for the information,
or could indicate that the Issuer will initiate
a chargeback in the near future.
Upon notification of the retrieval request, a letter
is automatically generated to the merchant. This
letter states that the merchant has a certain number
of days (usually 10 days) to respond by providing
the indicated sales draft. On the 11th day, a second
and last letter is generated, and sent to the merchant.
The sales draft must be submitted to the Issuer
on the 28th day from the moment the request has
been initiated.
A case number is assigned to each
request. The merchant must include the correct
case number on top of the TID. Once the merchant
has responded to the retrieval, a chargeback analyst
will review the received documentation. In the
event the sales draft is illegible, wrong, or has
missing items, the analyst will notify the merchant
via phone or fax, when available. If the merchant
does not respond within the given timeframe, no
notification will be sent to the merchant. A Good
Faith Collection letter will be submitted to the
Issuing Bank when:
The transaction
has a POS entry of 90 (swiped), and the signed
sales slip is available;
For
MO/TO transactions, the merchant matches
the AVS (Address Verification), and provides
signed proof of delivery.
No partial credit is granted to the customer
in the event of a retrieval request. As a result,
the merchant will not be debited for the transaction
amount, unless the request turns into a chargeback
due to non response.
I. First Chargeback Phase:
A Cardholder writes a letter or fills out a “Dispute
Resolution Form” and submits it to their
Credit Card Issuing Bank. The Issuing Bank then
processes a chargeback along with the “Chargeback
Documentation” (i.e. Cardholder letter)
through the corresponding Association (Visa or
MasterCard) and thus is credited the disputed
transaction amount. The Acquirer or “Merchant
Bank” then receives notification of the
Chargeback upon receipt of the “Chargeback
Documentation” and is subsequently debited
for the disputed transaction amount. At this
point the Acquirer internal database assesses
the Merchant a “Chargeback fee”.
Acquirer’s systems then run the Chargeback
through a series of simple filters to check to
see if the Merchant issued credit and for certain
technical errors. At this point one of two scenarios
occurs:
1.
If, via the
filters, the Chargeback is deemed invalid,
Acquirer “Reverses” the Chargeback
back through the Association and eventually
back to the Issuing Bank along with a debit
for the disputed amount. The Acquirer is
then credited for the amount in dispute.
The Chargeback fee remains on the Merchant’s
account as this is a fee charged by the Associations
as a cost for processing the Chargeback.
This “First Chargeback” phase
of the dispute is then considered “Resolved
To the Issuing Bank” and will remain
closed unless the Issuing Bank initiates
a “Pre-Arbitration” notification
(Visa) or a Second Chargeback (MasterCard).
2.
If,
via the filters, the Chargeback is deemed
valid, the Merchant’s business checking
account is immediately debited for the amount
in dispute and a letter is sent to the Merchant
the same day advising of the debit and explaining
what, if any, documentation is required to “Reverse” this
Chargeback. This “First Chargeback” phase
of the dispute is then considered “Resolved
to the Merchant” and will remain closed
until the Merchant responds back to the letter
sent to them.
II. First Reversal Phase:
If the merchant does indeed respond with a “Merchant
Letter” back to the Acquirer, a “Reversal
Phase” of the dispute is opened and a Chargebacks
Analyst will review the Merchant Letter and will
see if the merchant’s response and the
overall dispute qualify to be “Reversed” back
to the Issuing Bank. At this point, one of two
scenarios will occur:
1.
1. If the Chargebacks
Analyst deems the Merchant’s response
as invalid, they will close
out this phase as “Request Denied” and
will mail a letter to the Merchant explaining
why the Chargeback cannot be reversed back
to the Issuing Bank at that time.
2.
2.
If the Chargeback Analyst deems the Merchant’s
response as valid, the Acquirer “Reverses” the
Chargeback back through the Association and
eventually back to the Issuing Bank along
with a debit for the disputed amount. The
Acquirer is then credited for the amount
in dispute and in turn credits the Merchant’s
business checking account. The Chargeback
fee remains on the Merchant’s account
as this is a fee charged by the Associations
as a cost for processing the Chargeback.
This “First Reversal” phase of
the dispute is then considered “Resolved
To the Issuing Bank” and will remain
closed unless the Issuing Bank initiates
a “Pre-Arbitration” notification
(Visa) or a Second Chargeback (MasterCard).
III. Second Chargeback and Second Reversal Phase
(MasterCard only):
Once a Reversal (and the subsequent debit) is
received back at the Issuing Bank, they will
then forward the “Merchant’s Letter” back
to their Cardholder for a response. If the Cardholder
wishes to pursue the dispute further, they then
send in a “Rebuttal Letter” back
to the Issuing Bank and if the Issuing Bank feels
that their response is valid, will submit a Second
Chargeback. A Second Chargeback functions
just like a First Chargeback, except a Chargeback
fee is not assessed and the disputed amounted
is immediately debited out of the Merchant’s
business checking account. The Merchant is sent
another letter explaining what, if any, documentation
is required to pursue this dispute further. This “Second
Chargeback” phase of the dispute is then
considered “Resolved to the Merchant” and
will remain closed until the Merchant responds
back to the letter sent to them. If the Merchant
does indeed respond to the letter sent to them
a ‘”Second Reversal” phase
of the dispute is opened. An Acquirer Chargeback
Analyst will then review the letter and one of
two scenarios will occur:
1.
If the Chargeback
Analyst deems the Merchant’s response
as invalid, they will close
out this phase as “Request Denied” and
will mail a letter to the Merchant explaining
why the Chargeback cannot be pursued further
at that time.
2.
If
the Chargeback Analyst deems the Merchant’s
response as valid, they
will submit a “Pre-Arbitration” letter
directly to the Issuing back advising that
the Acquirer believes the Merchant’s
claim is valid and that Acquirer will request
MasterCard to make an Arbitration ruling
on the dispute if the Issuer disagrees with
the Merchant’s claim.
a.
If the
Issuing Bank agrees with the Merchant’s
claim, they will simply forward the
funds back to the Acquirer and the
Acquirer will then credit the Merchant’s
business checking account accordingly.
The dispute at this point is considered “Successful” and
cannot be re-opened.
b.
b.
If the Issuing Bank disagrees with
the Merchant’s claim, they will
send a letter back to the Acquirer
advising of such. The Acquirer will
then send a form to the Merchant requesting
that they sign the form which makes
the Merchant liable for Arbitration
filing fees. (When MasterCard makes
an Arbitration ruling, it assesses
a $400.00 filing fee to the loser of
the dispute) If the Merchant does not
agree to the fees, the Acquirer simply
closes out the Second Reversal phase
of the case as “Unsuccessful”.
If the Merchant does indeed agree to
the fees and submits the signed form,
the Acquirer then submits an Arbitration
Request to MasterCard directly.
i.
If
MasterCard rules in the Merchant’s
favor, the Issuer is immediately
debited and the Acquirer is credited
for the amount in dispute and
forwards the credit to the Merchant’s
business checking account. The
Issuing Bank is also assessed
the $400.00 in filing fees and
the Acquirer closes this phase
of the dispute as “Successful”
ii.
If
MasterCard rules in the Merchant’s
favor, the Issuer is immediately
debited and the Acquirer is credited
for the amount in dispute and
forwards the credit to the Merchant’s
business checking account. The
Issuing Bank is also assessed
the $400.00 in filing fees and
the Acquirer closes this phase
of the dispute as “Successful”
IV. Issuing Bank Pre-Arbitration Phase (Visa
only):
Once a Reversal (and the subsequent debit) is
received back at the Issuing Bank, they will
then forward the “Merchant’s Letter” back
to their Cardholder for a response. If the Cardholder
wishes to pursue the dispute further, they then
send in a “Rebuttal Letter” back
to the Issuing Bank and if the Issuing Bank feels
that their response is valid, will submit a “Pre-Arbitration” letter
directly to the Acquirer advising that they feel
that their Cardholder’s claim is valid
that they will request Visa make an Arbitration
ruling on the dispute if the Acquirer disagrees
with the Cardholder’s claim. The Merchant
is then sent another letter along with the Cardholder’s
rebuttal advising that they need to respond within
10 days. If the Merchant does not respond to
the letter within the specified timeframes, the
Acquirer Chargeback Analyst will credit the Issuing
Bank back for the disputed amount and in turn
debit the Merchant’s business checking
account. This phase of the dispute will then
be closed as “Unsuccessful”. If the
merchant does indeed respond within the specified
timeframe, one of two scenarios will occur:
1.
If the Chargeback
Analyst deems the Merchant’s response
as invalid, they will close
out this phase as “Request Denied” and
will credit the Issuing Bank back for the
disputed amount and in turn debit the Merchant’s
business checking account. The Chargebacks
Analyst will also mail a letter to the Merchant
advising of the debit and will also explain
why the Chargeback cannot be pursued further
at that time.
2.
If
the Chargeback Analyst deems the Merchant’s
response as valid, the Acquirer
will then send a form to the Merchant requesting
that they sign the form which makes the Merchant
liable for Arbitration filing fees. (When
Visa makes an Arbitration ruling, it assesses
a $400.00 filing fee to the loser of the
dispute) If the Merchant does not agree to
the fees, the Acquirer simply closes out
the Pre-Arbitration phase of the case as “Unsuccessful” and
will credit the Issuing Bank back for the
disputed amount and in turn debit the Merchant’s
business checking account. If the Merchant
does indeed agree to the fees and submits
the signed form, the Acquirer then responds
to the Issuing Bank advising them that they
do not agree with the Cardholder’s
claim. The Issuing bank then submits an Arbitration
Request directly to Visa.
a.
If Visa
rules in the Merchant’s favor,
all funds remain where they are and
in addition, The Issuing Bank is assessed
the $400.00 in filing fees. The Acquirer
then closes this phase of the dispute
as “Successful”
b.
If
Visa rules in the Issuing Bank’s
favor, they are immediately credited
for the amount in dispute and the Acquirer
is immediately debited for the same
amount and in turn this amount is immediately
debited from the Merchant’s business
checking account along with the $400.00
in filing fees. The Acquirer then closes
this phase of the dispute as “Unsuccessful”
Preventing Chargebacks
Most chargeback situations arise at the point
of transaction—at the time the transaction
is completed—and most can be prevented
with a little training.
Consider these tips to avoid potential chargebacks...
Do not
complete a transaction if the authorization
request was declined. Do not repeat
the authorization request after receiving
a decline.
2.
If
you receive a “Call” message
in response to an authorization request,
call your authorization center. Be
prepared to answer questions. The operator
may ask to speak with the cardholder. If
approved, write the authorization code
on the sales receipt. If declined, ask
the cardholder for another Visa card.
3.
Make
an imprint for all card-present transactions. If
you have a point-of-sale terminal with
a magnetic-stripe reader, swipe the card
through the reader for every face-to-face
transaction. If the terminal isn’t
working or a card’s magnetic stripe
cannot be read, key-enter the account information
and make an imprint of the embossed information
onto the sales receipt using a manual imprinter.
Even if the transaction is authorized and
the cardholder signs the receipt, if the
receipt does not have an imprint of the
embossed account number and expiration
date, the transaction may be charged back
to you for “no imprint” if
the cardholder later denies participating
in the transaction.
4.
Obtain
cardholder signature. The cardholder’s
signature on card-present transactions
is required. Failure to obtain the cardholder’s
signature could result in a chargeback
for “no signature” if the cardholder
denies authorizing or participating in
the transaction. Always compare the signature
on the sales slip and the signature on
the back of the card. If the card does
not carry any signature, ask the customer
to show you a picture ID, and have him
sign the card at the time of purchase.
5.
Make
only one imprint of the card for each transaction. Making
more than one imprint can lead to duplicate
deposits and increase the chance of a chargeback.
If you need to redo a sales receipt because
of an error, write “VOID” across
the incorrect sales receipt, inform the
cardholder, and tear up the incorrect sales
receipt in view of the customer.
6.
Ensure
that transactions are entered into point-of-sale
terminals only once—and deposited
only once. Entering the same transaction
into a terminal more than once, or depositing
both the merchant copy and the bank copy
of the sales receipt with your acquirer,
or depositing the same transaction with
more than one merchant bank can all result
in “duplicate transaction” chargebacks.
7.
Ensure
that incorrect sale receipts are voided
and that transactions are processed only
once.
8.
If your
establishment has policies regarding merchandise
returns, refunds, or service cancellation,
disclose these policies to the cardholder
at the time of the transaction. Your
policy should be pre-printed on your sales
receipts within ¼ inch of cardholder’s
signature; if not, write or stamp your
refund/return policy information on the
sales receipt near the customer signature
line before the customer signs (be sure
the policy shows clearly on all copies
of the sales receipt). Failure to disclose
such policies at the time of the transaction
will be to your disadvantage should the
customer return the merchandise.
9.
Deposit
sales receipts with your merchant bank
as quickly as possible, preferably within
one to five days of the transaction date—do
not hold on to them. Failure to
deposit in a timely manner can result in
chargebacks for “late presentment.”
10.
Deposit
credit receipts with your acquirer as quickly
as possible, preferably the same day as
the credit transaction is generated.
Failure to process credits in a timely
manner can result in chargebacks for "credit
not issued."
11.
Keep
customers informed on the status of their
transactions.
12.
If the
merchandise or service to be provided to
the cardholder will be delayed, advise
the cardholder in writing of the delay
and the new expected delivery or service
date.
13.
If the
merchandise ordered by the cardholder is
out of stock and delivery will be delayed
or this item is no longer available, advise
the cardholder in writing and offer the
cardholder the option of purchasing a similar
item or canceling the transaction. Do
not substitute another item unless the
customer agrees to accept it. By giving
the customer notice and the option to cancel,
you may help avoid a customer dispute regarding
the merchandise and a possible chargeback.
14.
Ship
merchandise before depositing transaction. Don’t
deposit transactions with your merchant
bank until you have shipped the related
merchandise. If customers see a transaction
on their monthly Visa statement before
they receive the merchandise, it could
lead to a preventable chargeback.
15.
When
refunding a customer, always credit the
same card that was used for the corresponding
sale.
16.
Respond
to all sales draft requests. Should
you receive a request for copy of sales
draft, respond immediately. Failure to
send in copy will result in a chargeback
with no representment rights
17.
Change
printer ribbon frequently- illegible sales
drafts can also initiate chargebacks.
Do not
complete a transaction if the authorization
request was declined. Do not repeat
the authorization request after receiving
a decline.
2.
If
a customer requests cancellation of a recurring
transaction which is billed periodically
(monthly, quarterly, annually), always
respond to the request and cancel the transaction
immediately or as specified by the customer. As
a customer service, advise the customer
in writing that the service, subscription,
or membership has been cancelled and state
the effective date of the cancellation.
Failure to respond to customer cancellation
requests almost always leads to chargebacks.
3.
If the
merchandise or the service to be provided
to the cardholder will be delayed, advise
the cardholder in writing (e-mail for e-commerce
merchants) of the delay and the new expected
delivery or service date. Also, if the
item is out of stock or no longer available,
offer the cardholder the option of purchasing
a similar item or canceling the transaction. Do
not substitute another item unless the
customer agrees to accept it. By giving
the customer notice and the option to cancel,
you may help avoid a possible chargeback
4.
Ship
merchandise before depositing transaction. Don’t
deposit transactions with your merchant
bank until you are about to or have shipped
the related merchandise. If customers see
a transaction on their monthly Visa statement
before they receive the merchandise, it
could lead to a preventable chargeback.
5.
When
refunding a customer, always credit the
same card that was used for the corresponding
sale. Do not offer a check or
other form of payment in place of a refund.
6.
Use
the Address Verification tool (AVS) and
require a perfect match on cardholder’s
billing address. Partial AVS match
will not stand in a “non authorization” chargeback
scenario. If you need assistance in setting
the AVS properly on your Gateway, contact
your payment gateway provider or the Loss
Prevention department of your credit card
Processor for assistance.
7.
Make
sure the billing and the shipping address
are the same. If not, make sure
you verify the shipping address. You can
search through the Yellow-White pages,
ask for a copy of a utility bill, or a
copy of a Driver’s License to validate
the shipping address. You can also ask
the customer to call the Issuer and add
the new address to the billing information
8.
Obtain
and verify the Card Code (CVV2/CVC2). This
is the 3-4 digits number on the back of
your card (on the front for American Express).
This information can be captured only if
your shopping cart, and your gateway are
set up for it. Please, contact your webmaster
and/or Gateway provider for details.
9.
Cancellation/Return
Policy needs to be acknowledged by cardholder. Policy
needs to be acknowledged by the customer.
For telephone or mail order merchants,
policy must be acknowledged with a signature
on the order form, contract, or invoice.
For e-commerce merchants, policy can be
incorporated in the online Terms and Conditions
of the sale, and require the cardholder
to click on an “I agree” button
before completing the order.
10.
Generate
an RMA number for submitted cancellations.
11.
Obtain
signed proof of delivery. Tracking
numbers without a signature are not considered
valid proof of delivery.
12.
Verify
the Internet Protocol (IP) address. Even
though the IP verification is not a 100%
guarantee, adding this feature will help
you detect fraud. Your Gateway provider
and/or other software vendor should be
able to help you get started with this
validation process. There is a variety
of IP validation software that can be downloaded
at no cost.
12 potential signs of Card Not Present Fraud
Keep your eyes open for the following fraud indicators.
When more than one is true during a card-not-present
transaction, fraud might be involved. Follow
up, just in case.
1.
First-time
shopper: Criminals are always
looking for new victims.
2.
Larger-than-normal
orders: Because stolen cards or
account numbers have a limited life span,
fraudsters need to maximize the size of
their purchase.
3.
Orders
that include several of the same items: Having
multiples of the same item increases a
criminal's profits.
4.
Orders
made up of “big-ticket” items: These
items have maximum resale value and therefore
maximum profit potential.
5.
“Rush” or “overnight” shipping: Crooks
want these fraudulently obtained items as
soon as possible for the quickest possible
resale, and aren’t concerned about
extra delivery charges.
6.
Shipping
to an international address: A
significant number of fraudulent transactions
are shipped to fraudulent cardholders outside
of the U.S. Visa/MC address verification
(AVS) can't validate non-U.S., except in
Canada and the United Kingdom or few other
banks who participate in the US AVS program.
7.
Transactions
with similar card account numbers: Particularly
useful if the account numbers used have
been generated using software available
on the Internet.
8.
Shipping
to a single address, but transactions placed
on multiple cards: Could involve
an account number generated using special
software, or even a batch of stolen cards.
9.
Multiple
transactions on one card over a very short
period of time: Could be an attempt
to "run a card" until the account
is closed.
10.
Multiple
transactions on one card or a similar card
with a single billing address, but multiple
shipping addresses: Could represent
organized activity, rather than one individual
at work.
11.
In online
transactions, multiple cards used from
a single IP (Internet Protocol) address: More
than one or two cards could definitely
indicate a fraud scheme.
12.
Orders
from Internet addresses that make use of
free e-mail services: These e-mail
services involve no billing relationships,
and often neither an audit trail nor verification
that a legitimate cardholder has opened
the account.
Visa – MasterCard Card Not Present fraud
prevention tools
Appropriate preventive action can help reduce
fraudulent transactions and potential customer
disputes. Make use of these Visa tools and controls
to verify the legitimacy of the Visa cardholder
and the card in every card-not-present transaction.
Tool
Description
Address Verification
Service (AVS)
Allows card-not-present merchants
to check a cardholder’s billing address
with the card Issuer. The merchant includes
an AVS request as part of the authorization
and receives a result code indicating whether
the address given by the cardholder matches
the address on file with the Issuer.
Card CodeVerification
(CVV2- CVC2)
This is a three-digit number
imprinted on the signature panel of Visa-MasterCard
cards to help card-not-present merchants
verify that the customer has a legitimate
card in hand at the time of the order. The
merchant asks the customer for the card code
and then sends it to the card Issuer as part
of the authorization request. The card Issuer
checks the card code to determine its validity,
then sends a result back to the merchant
along with the authorization.
Verified by Visa
(VbV)
Enables e-commerce merchants
validate a cardholder's ownership of an account
in real-time during an online Visa card transaction.
When the cardholder clicks "buy" at
the checkout of a participating merchant,
the merchant server recognizes the registered
Visa card and the “Verified by Visa” screen
automatically appears on the cardholder’s
desktop. The cardholder enters a password
to verify his or her identity and the Visa
card. The Issuer then confirms the cardholder’s
identity.
MasterCard SecureCode
MasterCard enables e-commerce
merchants to actually validate that a MasterCard
cardholder is authorized to use the card
and qualify the transaction for a guaranteed
payment that protects against cardholder
unauthorized chargebacks.
MasterCard SecureCode runs on your website
and interacts with both the customer and
their card Issuer. When your customer is
checking out, a simple pop-up box appears
asking them to enter a private code that
has been registered with their bank.
PowerPay
America, LLC is an Authorized Agent of PowerPay, a registered MSP/ISO
of: HSBC Bank USA,National Association, Buffalo, NY and BancorpSouth,
Tupelo, MS
